Help Faq

Find quick answers to your questions below...

Order Status  • Has my order shipped? How do I track my order?  • How do I change quantities or cancel an item in my order?  • My order never arrived.  • An item is missing from my shipment.  • When will my backorder arrive?  Munetoshi Warranty  • Munetoshi Warranty  Sword Customization FAQ  • Sword Customization FAQ  My Account  • How do I create an account?  • How do I edit my account information?  • I forgot my password.  Tsukamaki/Repair Warranty  • Tsukamaki/Customization Warranty  Shipping and Returns  • When will I get my order?  • How much is my shipping?  • I received the wrong product.  • How do I return an item? What is your return policy?  • When will my order ship?  International Shipping  • Are there import taxes and duties?  • Do you ship to my country?  • What are my payment choices?  • When will my order ship and what are my shipping charges? • Shipping Restrictions

Guarantees  • 100% Satisfaction Guarantee  • Price Matching Policy  • Low Price Guarantee  • Privacy Policy  • Security  Pricing and Billing  • Do I have to pay sales tax?  • I have a question on my charges.  • I need a copy of my receipt/invoice.  • When will my credit appear on my account?  • When will my credit card be charged?  Buyer's Guide  • How do I buy/redeem a gift certificate?  • How do I find my product?  • How do I navigate the site?  • How do I use a coupon?  Additional Support  • Terms of Use  • How do I contact you?